Shipping & Returns

Shipping Information

We promptly package your handcrafted products upon receipt of your order. We ship all orders via USPS using their Flat Rate shipping. This allows for a consistent shipping cost to all customers within the United States. If you prefer a different shipping method, please make note when placing your order and we will contact you for further shipping arrangements. Any cost difference will be applied to your total order.

Local Pickup

On occasion, we can arrange a local pickup in the Raleigh, North Carolina area. We do not have a retail store or regular office hours, but orders may be picked up at select locations. If you are interested in local pickup please email us to inquire about options. See our Contact Page for more information regarding office location and contact information.  

Special Orders

Looking for something in particular? Send us an email or reach out via Facebook or Instagram (@GreenGirlNaturals), and let us know what you would like to see us make. We make no promises we can fill all special orders, but we are willing to try and accommodate you. Special batches require a 9-bar minimum purchase. 

Wholesale Inquiries

If you are interested in purchasing Green Girl Naturals products at a wholesale price for resale in a retail environment email us at GoinGreenNaturals@gmail.com with your request. 

Returns

Due to the handmade natural aspect of our products, we do not accept product/shipment returns, nor issue credits or refunds of our products. If there is a problem that you believe is our responsibility, you must report it to us immediately upon your receiving/inspecting your shipment*.  We would require that all or a portion of the defective product be sent to us for evaluation of the problem and determination if the product requires being replaced at Green Girl Naturals’ expense. 

All products are inspected carefully by Green Girl Naturals upon completion of orders and prior to shipping. Green Girl Naturals is not responsible for damage sustained to product shipments by USPS or other chosen courier. 

Shipping of returned product will be paid for by Green Girl Naturals. Our goal is to ALWAYS provide only the absolute finest quality handcrafted bath and beauty products to you at all times. Dissatisfaction with a chosen scent (soap or other product) does not constitute reason for product return based on grounds of being “defective”.

*Must have proof of product damage.